Customer Service & Operations Assistant

RHI DANCEY, a dynamic London/Berlin based Brand & Agency specializing in Community Building, Interactive Events, Creative Collaborations, and Content Creation, is seeking a motivated individual to join our London office on a part-time basis.

This entry-level position is ideal for students or graduates eager to gain hands-on experience in the fashion industry with an independent brand. The role involves a variety of tasks, predominantly focused on Customer Service and Operations, with numerous opportunities for skill development and involvement in additional operational, organisational, and administrative projects.


CONTRACT

  • London Studio

  • Part-Time: 14-21 hours per week

  • Flexible schedule: Monday-Friday, 9am-4.30pm


RESPONSIBILITIES

Customer Service

  • Handle customer communications via email

  • Coordinate returns, exchanges, and store credit

  • Organize and log customer service queries

  • Track progress and update customers as needed

  • Manage Depop customer queries

Operations & Logistics

  • Package and fulfill orders

  • Bag, label, and quality check products

  • Manage and organize packing inventory and materials

  • Coordinate and track Royal Mail claims

  • Update order sheets

  • Book couriers for sample deliveries to the Berlin studio

Office & Inventory Management

  • Maintain a clean and well-organized office environment

  • Conduct regular inventory checks and organize storage

  • Coordinate styling loans and communication

  • Manage archive organization

  • Handle sample sale items on Depop

Administrative Tasks

  • Oversee Collaboration Community sales

  • Request and organize invoices for Collaboration Community members

  • Update website listings and SKUs


QUALIFICATIONS

  • Strong organizational and multitasking skills

  • Excellent communication skills, both written and verbal

  • Detail-oriented with the ability to manage multiple tasks efficiently

  • Proactive and able to work independently

  • Familiarity with Depop and other e-commerce platforms is a plus


APPLICATION 

To apply, please send your CV and a brief cover letter outlining your interest in the role to studio@rhidancey.com